CARE WARRANTY and T&C POLICY

Care Instructions:

·Do not move or push without dismantling.

·Do not use a wet cloth to wipe Furniture.

·Do not lift the furniture by holding the top.

·Do not put water on it.

·Do not expose it to extreme Sunlight.

·Do not use chemicals for cleaning.

Warranty Period:

This Product Comes with 12 Months warranty which covers Manufacturing Defect and 10 Years warranty which cover termite and Borer Issues. Warranty is limited to manufacturing Defects, Termite and Borer Issues. The product will either be repaired/replaced based on the issue that occurred and examined by the executive solely khaticraft’s discretion. Any claim for seasonal splits, joints opening is limited to warranty period from the time of purchase.

The Limited Warranty Doesn’t Apply to :

·Small cuts , scratches or damage during the cleaning process

·Damaged caused by the incorrect installation of product

·The product kept in contact to direct sunlight and water, resulting in decaying of wood.

·Cracks during the random Displacement. With time solid wood are encountered by minor cracks, called checks which are not included in faults and warranty as these checks do not hamper the life of Product

·As per industry standards, unevenness up to 5mm can be happen because of the difference in surfaces and floor levels. In that case there is no warranty.

·There is no warranty on Upholstery/Cushion covers.

In response to climate variations, Solid wood will contract and expand throughout the life of Product and is thus not warranted for this purpose

Terms and Conditions:

·Delivery Acknowledgement is compulsory at the time of Delivery to avail Warranty. Without Delivery Acknowledgement there would be No Warranty.

·While placing an order , Please check the dimensions of your entrance/door to your premise before buying, so that there is no problem in getting the product inside at the time of delivery. In such a situation, we will not be able to accept return or cancellation requests. Certain items require no assembly and can be used as it is. For this, please check the item details. Wherever we assist with assembly, the carpenter visits will be scheduled.

·Delivery arrangements to your home have been designed to ensure a zero-damage and hassle-free experience. Please contact us immediately if: You received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery. It will be assessed in within 5-7 Working Days.

·In case of Self pickup from the Khaticraft Nearest Store, Please check the product before Pickup as there will be no assurance of Damage provided by us in Transport.

·In case of Self pickup, Assembly will be DIY (Do it Yourself).

 

·If Any Defects occurs, please drop a mail to www.care@khaticraft.com. Please raise a ticket through the Help center. Repair will be done at your premise with no cost; In case of product exchange after 7 days from the delivery, you have to deliver the product to the Khaticraft nearest warehouse or pay the transportation charges for pickup and drop.