AFTER SALES SERVICE POLICY

After-Sales Service Policy

We value your trust in our products and are committed to providing the best service even after your purchase. Please carefully review the following terms and conditions regarding our after-sales policy:

1. Product Exchange Policy

• If your product experiences a manufacturing defect or wooden issue (excluding physical damage caused after delivery or wear and tear of the product use with time), we will exchange the product free of cost.
• However, transportation charges for the exchange process will apply and must be borne by the customer.

2. No Refund Policy

• We do not offer refunds on warranty-covered products.
• Only product exchanges are permitted under warranty terms.

Disclaimer

• Please note that on-site warranty services are not available.
• The product must be submitted to our designated service location for evaluation and processing of the exchange.

By purchasing our products, you agree to the terms and conditions of this policy. For further assistance, feel free to contact our customer support team.

Email us at care@khaticraft.com